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FREQUENTLY ASKED QUESTIONS
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Where can I follow you on Social Media?You can find us on: 📷 Instagram: @flushmaxx 📘 Facebook: @flushmaxx 🎥 TikTok: @flushmaxx 📌 Pinterest: @flushmaxx We love connecting with our community—come say hi!
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Do you offer special deals or promos on social media?Yes! We often share exclusive discounts, sneak peeks, and giveaways on our social channels. Be sure to follow us so you don’t miss out.
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Can I tag you in my posts?Absolutely! Tag us using @flushmaxx and/or hashtag #flushmaxx—we love seeing how you use our products and may even feature you on our page (with credit, of course!).
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Do you respond to DMs or comments?We do our best to reply to all messages and comments! For order-related questions, it’s still best to email us at info@flushmaxx.com so we can help you faster.
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Can I collaborate with your brand?We’re always open to partnerships and content collaborations. Send us a DM or email info@flushmaxx.com with your info, and we’ll get back to you if it’s a good fit.
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Do you accept returns?We do not accept returns at this time. Please double-check your order before completing your purchase.
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Can I get a refund if I change my mind?Unfortunately, we cannot offer refunds for change of mind, wrong size, or other non-quality related issues. All sales are final.
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What if I receive a damaged or incorrect item?If your order arrives damaged or you receive the wrong item, we’ll make it right. Please contact us at info@flushmaxx.com within 7 days of delivery with your order number and clear photos of the issue.
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Do I need to return the damaged or incorrect item?In most cases, no return is needed. We'll let you know if we need any items sent back for verification.
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Where can I find the full list of ingredients?Each product page includes a complete list of ingredients used. Scroll down to the “Ingredients” section for full details.
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Are your ingredients natural or organic?We prioritize high-quality, safe ingredients—some of which are naturally derived or organic. Specific certifications or claims are listed on each product page.
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Do your products contain allergens?Some products may contain common allergens. We always clearly list potential allergens in the ingredient section, but please reach out if you have concerns.
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Do your formulas include parabens, sulfates, or synthetic fragrances?Some of our products do include these. Please refer to the ingredient lists to find out more.
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Can I use your products if I have sensitive skin?Many of our products are formulated with sensitive skin in mind. However, we always recommend doing a patch test first and reviewing the full ingredient list.
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How do you source your ingredients?We work with trusted suppliers and prioritize ethically sourced, sustainable ingredients whenever possible.
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Do you offer bulk pricing or discounts for large orders?Yes! We offer bulk pricing for larger quantity purchases. Discounts are available depending on the product and quantity ordered.
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How can I get a quote for a bulk order?Email us at info@flushmaxx.com with the product(s), quantity, and any special requests. We'll get back to you with a custom quote.
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Do you offer wholesale pricing?Yes, we do! If you’re a retailer or distributor, contact us about setting up a wholesale account.
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Is shipping included in bulk pricing?Shipping fees for bulk orders vary based on size, weight, and destination. We’ll include shipping details in your custom quote.
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How long does it take to process my order?All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive a notification when your order has shipped.
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Do you offer expedited processing?At this time, we do not offer expedited processing, but you can choose faster shipping options at checkout.
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How long does shipping take?Shipping times depend on your location and the shipping method selected: Standard Shipping (Domestic): 3–7 business days Express Shipping (Domestic): 1–3 business days International Shipping: 7–21 business days
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Do you ship internationally?Yes, we ship worldwide! Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
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Can I track my order?Yes! Once your order has shipped, you will receive a tracking number via email so you can monitor its progress.
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My tracking info says delivered, but I haven’t received my package. What should I do?Please double-check with neighbors or your local post office first. If it still can’t be located, contact us at info@flushmaxx.com and we’ll help sort it out.
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Do you offer free shipping?We offer free standard shipping on domestic orders over $50. Shipping fees for orders under that amount or international shipments will be calculated at checkout.
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